Support
Facilities and authorized users may access support for operational questions, account assistance, and system guidance.
Support is available 7 days a week via email only.
- Account and access support
- Transaction inquiries
- System navigation guidance
- Operational clarification
Response times are structured to align with institutional operational requirements.
[email protected]
If your device doesn’t open email automatically, use Gmail or Outlook.
If you need a history of your transactions, please send a detailed email to our support team with your full name, account information, and request details. Our team will review and respond as soon as possible.
All support requests must include the following information:
- 1Facility Name — The correctional facility where the inmate is housed
- 2Inmate Name — Full legal name of the inmate
- 3Inmate ID — The facility-assigned identification number
Structured response times
Response timelines align with institutional operational requirements. Where applicable, we aim to acknowledge inquiries within two business days.
Available 7 Days a Week
Email Support Only
Note: Requests submitted on weekends or holidays will be handled on the next business day.
Optional contributions help fund housing, sober living, and reintegration programs for individuals and families in need.
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